Debugging to get more info (server-side)

JIRA Server-side: if you want to get more information to be displayed on the console, you are running JIRA or into JIRA's logfile, you have to enable debug-mode for the Gantt-Chart addon.

Step-by-step guide

1. Login as system administrator.

2. Switch into admin mode of JIRA and select menu item "System".

3. Select item "Logging & Profiling" within section "TROUBLESHOOTING AND SUPPORT"
   

   
   
   

4. Scroll down to section "Default Loggers".

5. Click on "Configure" logging level for another package.

6. Enter "de.polscheit" as package name.

7. Select "DEBUG" as logging level, which is the default value.

8. Click on the "Add" button.
   

   
   
   

9. Now, reproduce your problem by repeating the related actions like view issue, do settings, or exporting your data for an import into your Jira Cloud.

10. Afterward, please create a support.zip and attach this to your ticket for further analysis:

    1. On your Jira Server dashboard, go to Jira Administration.

    2. Click System.

    3. On the left sidebar, click Troubleshooting and support tools.

    4. Click the Create support zip tab.

    5. For Customize zip, leave all check marked options (recommended) or check/uncheck required information to generate.
       AT LEAST: atlassian-jira.log should be part of the support.zip.

    6. Click Create zip to start generating support data.

    Locate the generated Support Zip file, dowload it to your local folder, finally attach this file to your support-ticket (TRAFFIC-xyz).

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